M-Pesa Customer Complaint…

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6 comments

  1. I WENT ALSO WENT TO AN MPESA AGENT IN TOWN ON 31-05 -2012 WHO DUE TO DELAY SAID AFTER GIVING HER 8150KSH SAID THERE WAS A DELAY WHICH FOR TRUE WAS , SHE TOLD ME TO WAIT FOR AROUND 2 HOURS TO WHICH WHEN THE DELAY WAS OVER SHE COULD HAVE DEPOSITED THE MONEY TO WHICH SHE DIDNT DO I HAD TO CALL HER COZ I HAD HER BUSINESS CARD , SHE TOLD ME SHE HAD TO GO AND CHECK IN HER SYSTEM AND DEPOSIT THE MONEY THE NEXT DAY ,ANOTHER AGENT TOLD I HAD TO CALL 234 WHICH I DID AND THEY TOLD ME THE TRANSALACTION NEVER WENT THROUGH AND THEY HAD TO TALK WITH THE AGENT WHICH REFUSED TO TALK TO THE CUSTOMER CARE.I DEMANDED FOR MONEY OR THEY CALL THE 234 NO BUT IT BECOME AN EXCHANGE OF WORDS I REQUESTED FOR SOMETHING TO SHOW THAT I HAD GIVEN HER THE MONEY WHICH SHE GAVE ME A RECEPT BUT SHE DID LIKE 15 OR SO TRANSCTION IN MY PRENCES COZ THE DELAY WAS OVER I LOST THE GAME AND I HAD TO GO BACK HOME AND SEE YTHE AGENT THE NEXT MORNNING BY 8.00 AS SHE SAID IMMEDITELY SHE FOUND IN HER SYSTEM NO TRANSACTION WENT THROUGH SHE COULD HAVE SENT THE MONEY IN MY SIM LINE. THE NEXT DAY 01/06/2012 I WENT TO WESTLANDS SARIT COZ I FOUND IT NECESSARY TO REPORT THIS CASE, AT AROUND 10 .00 AM I REPORTED BUT THEY TOLD ME NO TRANSACTION WENT THROUGH BUT I HAD TO FOLLOW WHAT THE AGENT TELLS BUT I ASKED WHAT IF SHE REFUSEES THEY SAID THEN I REPORT TO POLICE , WHEN I WENT TO THE AGENT SHE TOLD ME THERE WAS NO EXCESS MONEY FOR YESTER NIGHT CALCULATION AND THEY ARE EVEN LEFT WITH MORE THAN 20000 SO MINE WAS LITTLE MONEY THIS MEANT TO NOW I HAD TO TAKE LEGAL ACTION, I WENT TO CENTRAL POLICE STASTION AND REPORTED THE CASE LUCKY ENOUGH I HAD THE AGENT BUSIINESS CARD SHE WAS CALLED AND ADMITTED I GAVE HER THE MONEY WHICH SHE GAVE CASH IN PRESENCE OF THE POLICE OUTSIDE SHE WAS ASKING FOR MY NO WHICH I DENIED BUT INSTING THAT WAS LITTLE MONEY.PLEASE WHAT DO YOU DO TO SUCH AGENTS WHO WASTED MY TIME FROM 5;30 PM -8;00PM 31-05-2012, THEN 10 AM TO 12;30 PM , WHO INSULTED ME THAT WAS LITTLE MONEY , WHO HAVE KNOWS LITTLE ABOUT CUSTOMER SERVICES. WHOM WE DO NT HAVE DONE TO CUSTOMERS WHO DONT KNOW THEIR RIGHTS.AND YOU SHOULD DEAL WITH THEM AND LET BE AN EXAMPLE TO OTHERS ALSO YOU SHOULD TALK THE INTIATIVE TO DEAL WITH THEM NOT SENDING US TO POLICE YET I THINK YOU RECRD OUR CONVERSATION WITH YOU CUSTOMER CARE WHICH I DID COMMUNICATE WITH. FOR THIS SHE IS SUPPOSE TO PAY I HAVE THE CENTRAL POLICE OB N NO I HAVE THE AGENT NO + WITNESS YOU NEED TO TAKE ACTION MY PHONE NO IS 0722313672COZ THIS IS STEALING

  2. Samuel Aunga Angwenyi
    P.O. Box 66245-00800
    NAIROBI

    June 7th , 2013.
    The Managing Director
    Safaricom Ltd.
    Nairobi.
    Dear Sir,
    RE: COMPLAIN ON INEFFICIENT SERVICES ON –BY REGISTERED NO. 0723 776400.
    I write to register my complain on your Mpesa services as detailed below arising by sending money to a wrong number. I sent the money to telephone number 0722744629 registered name John Wakathare instead of 0722744623.
    Immediately I realized the error, I made several calls lasting over 10 minutes to cancel the transaction . The Mpesa customer care attendants were all engaged and I wouldn’t be attended from 5:40:25 to 5:50:00 by which time the receiver had enough time to withdraw the money before the reversal was done.
    TIME OF TRANSACTION : 5:13:06 TRANSACTION REF. D034VW934
    I MADE FOLLOWING CALLS WHICH WERE PUT ON HOLD AND DISCONNECTED.
    1. 05:40:25PM LASTING 00:03:25
    2. 05:43:56PM LASTING 00:03:25
    3. 05:44:03PM LASTING 00:00:16
    4. 05:45:18PM LASTING 00:08:54
    5. 05:54:47PM LASTING 00:08:54
    I sincerely and honestly think your services are deteriorating and something has to be done sustain your super good image in the industry.
    The issue may not be the amount sent to a wrong number, but the attention from the service provider.
    Concerned client
    SAMUEL ANGWENYI
    TEL. 0708 874 804 / 0723 776 400

  3. As a matter of concern. this 0724 738068 number is being used in fraud.Safaricom please track its activities.

  4. I bought airtime of Kshs 700.00 on 20/06/2016 after which I was advised of balance of Kshs 4,369.15. Previous balance being Kshs 5,480.15 means charge of Kshs 411.00 for buying airtime!!

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